Return and refund policy

Thank you for your purchase. We hope you are happy with your purchase. If for any reason you are not completely satisfied with your purchase, you can return it to us. See below for more information on our return policy.

RETURNS
To be eligible for a refund, you must return the product within 14 calendar days of purchase. The product must be in the same condition as you received it and undamaged in any way.

RETURN PROCESS
To return an item, please contact customer service to obtain a return address. After receiving the address, place the item securely in the original packaging and [attach your proof of purchase].

Your return shipping is free of charge in some cases. If you are returning an item and the reason for the return is not a result of an error on skauv.com, the cost of return shipping will be deducted from your refund.

REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 14 days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you via email when your return has been processed.

EXCEPTIONS
The following items cannot be returned or exchanged:

perishable goods

underwear

gift cards

customized items

digital products

For defective or damaged items, please contact us at the contact details below to arrange a refund or exchange.

QUESTIONS
If you have any questions regarding our return policy, please contact us at our support center.

Return address: 2nd Floor, No. 37, Hengxing Industrial Park, Shangfeng Road, Qingxi Town, Dongguan City, Guangdong Province, China (Zip Code 523660) Items must be in brand new, unused condition.

Original packaging, labels and accessories must be complete.

Specific goods (such as customized or promotional items) cannot be returned unless there is a quality problem.

Order cancellation is supported for 3 days.
The order processing time is 7-15 days after ordering. Orders can be canceled if the customer initiates cancellation before the delivery date and within the cancellation period specified by the website.
Refund time: 7-15 days.

NOTE

If the return is caused by the consumer, the consumer should be responsible for the shipping cost. The specific fee should be based on the express company you choose.

If the received goods are damaged or not correct for our reasons, and the consumer is not required to pay the shipping cost for this reason.